Joanne Traynor will speak on: ‘Voices of Communications Officers: Factors Influencing Coding and Interpretation of Police Incident Logs’ Research in the field of police control room communication has emphasised the discourse of emergency call handling.

However, the inter-personal and situational factors which may influence the coding and interpretation of police incident logs by communication officers have been inadequately explored. Consequently, the voices of communications officers have not been heard.

Therefore, the overarching aim of this research was to bring the voices of communications officers to the literature and explore the factors they considered influenced them as they performed their role. Joanne will present her findings from the descriptive analysis of a year’s incident log data and a thematic analysis of 48 hours of situated interviews conducted with communications officers as they coded and interpreted police incident logs.

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11 Nov 2020, 4:30 pm